From VICTOR BULLARA:
Imagine spending just 30 minutes evaluating a $250,000 computer equipment purchase. If that investment in equipment turned out to be a bad decision, do you think anyone would lose sleep over it? Could they even lose their job over it? What about making similarly bad decisions about the next employee you hire? According to a 2009 study by Development Dimensions International, 47 percent of the 2,000 managers surveyed said their job-candidate interviews lasted less than 30 minutes, and 44 percent admitted they relied on their gut instinct to make the decision. Both types of decisions involve a similar level of investment, so they should be approached with a similar level of discipline.
American Home Shield, the major-appliance warranty arm of ServiceMaster, has about 1,500 employees. A critical department had an annual turnover rate of 89 percent, and the company estimated the direct financial costs ...
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