1. Articles in category: Customer Experience

    49-72 of 3119 « 1 2 3 4 5 6 ... 128 129 130 »
    1. Three Weird Customer Insights That Led To Kick-Ass Products

      Three Weird Customer Insights That Led To Kick-Ass Products

      What is the difference between brands that we live with and brands that we love? For several startup leaders at The Fast Company Innovation Festival, the answer was simple: great customer service. But for the founders of Casper, Robinhood, Peloton, and Convene, service goes way beyond having smart, friendly employees manning the helpline and replying to tweets.

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    2. Amy Lee Hamilton: Vacation Home Rentals

      Amy Lee Hamilton: Vacation Home Rentals

      Reason for starting? I started this company out of necessity. As I searched for a new job/career for myself I came across a need. This need was literally across the road from me! My neighbors home which is a vacation rental home was in need of a caring, responsible and reliable property manager. As I took over the duties of managing this home, I realized how much I love the hospitality industry. I have grown to manage three properties at this time and love every minute of my job.

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    3. It’s Up To Consumers To Make Companies Take A Political Stand

      It’s Up To Consumers To Make Companies Take A Political Stand

      “Every single day there’s 10 things (a business) can take a stand on. Can you afford not to take a stand on a lot of them? Yes.” Aria Finger, CEO of DoSomething.org, told a packed room at the Fast Company Innovation Festival last week. She acknowledged that as a company leader it’s not easy to take a political stand, but increasingly that’s what customers want.

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      Mentions: Pepsi
    4. This AI Writes Horror Stories, And They’re Surprisingly Scary

      This AI Writes Horror Stories, And They’re Surprisingly Scary

      A new project from the MIT Media Lab plays on all three, just in time for Halloween. Called “Shelley” after Frankenstein author Mary Shelley, it’s an AI bot that generates the beginnings of horror stories–and then invites human collaborators to keep each bone-chilling tale going. Shelley tweets out a new story every hour; when someone responds and if the story is popular enough, the bot replies with a new sentence that continues the tale.

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    5. Your Customer Service Team Should Be in Every Strategy Meeting

      Your Customer Service Team Should Be in Every Strategy Meeting

      Get the people who know what your customers want and need -- your customer service team -- more involved in company decisions. Jaspar Weir • Guest Writer. Your Customer Service Team Should Be in Every Strategy Meeting. Image credit: Compassionate ...

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    6. Frog’s Turi McKinley: Customer-Centric Change Is Key To Success

      Frog’s Turi McKinley: Customer-Centric Change Is Key To Success

      Getting a company to evolve can sometimes be as impossible as convincing the Titanic to change course before hitting that iceberg—and we all know what happened there. Many of us have seen this in our professional lives—there are a bunch of ideas to improve the organization, but they never really take hold.

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    7. A Year Ago This Guy Was A Janitor. Now He’s Coding For A Hot Startup

      A Year Ago This Guy Was A Janitor. Now He’s Coding For A Hot Startup

      Pegues last worked as a part-time janitor at a middle school in New Rochelle, a few miles north of New York City. But this past March he found himself at General Assembly, halfway through a program called Code Bridge. The 17-week coding bootcamp is a partnership between General Assembly, an unaccredited for-profit education center that has garnered $120 million in venture funding, and the decades-old nonprofit Bronx learning institution Per Scholas.

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    8. These Are The Ethical Dilemmas We Face As AI Takes Over Our Lives

      These Are The Ethical Dilemmas We Face As AI Takes Over Our Lives

      With artificial intelligence increasingly having an impact on how we interact with the world–from ordering pizza through bots to relying on blind-spot monitoring in your car to avoid crashes on the highway–it’s more important than ever for technologists and marketers to make sure that human needs come first.

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      Mentions: Harvard
    9. Where Apple Recruits Its AI Talent, According To LinkedIn

      Where Apple Recruits Its AI Talent, According To LinkedIn

      That’s one conclusion from an analysis of more than 600 Apple employees who specialize in machine learning, computer vision, natural language processing, and other disciplines related to AI. To help us understand where Apple is getting its AI talent, Fast Company created a database from publicly available LinkedIn profiles, searching for employees who either defined their jobs as “scientist” or “researcher” or listed AI-related skills in their resumes.

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    10. JPMorgan ChaseVoice: Transferable Skills Are The Key To A Successful Career Change

      JPMorgan ChaseVoice: Transferable Skills Are The Key To A Successful Career Change

      Kathy Card Beckles is the General Counsel for Card, Payments, Merchant Services and Digital Law at JPMorgan Chase. Prior to this role, Kathy led the Intellectual Property (IP) Legal group and managed a wide range of matters from IP litigation to philanthropic sponsorships. Her career has spanned across public, private and judicial sectors in industries ranging from aerospace to food to financial services.

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      Mentions: Digital
    11. Are Designers Unprepared To Work With AI?

      Are Designers Unprepared To Work With AI?

      We asked readers to share whether they share Zimmerman’s stance and what might be done about it. Here are some of their responses. AI is just the latest in a long line of technical developments–and designers should treat it as such. “The state of the design community’s AI preparedness and savvy is, in many ways, a reflection on the immaturity of the AI field in general.

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      Mentions: Apple Inc.
    49-72 of 3119 « 1 2 3 4 5 6 ... 128 129 130 »
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