1. Articles in category: Customer Experience

    3025-3048 of 3119 « 1 2 ... 124 125 126 127 128 129 130 »
    1. 3 Habits You've Got to Break Now

      3 Habits You've Got to Break Now

      Nix these old habits to build a more 'people-minded' business in 2014--and beyond.

      As 2013 draws to a close, you're probably evaluating how your business performed and what you'll need to do to improve. Wherever those evaluations lead you, remember that we're in the people economy and one of the most effective ways to grow your business is to connect with your customers in deeper, more meaningful ways.

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      Mentions: Madrid
    2. 5 Best Sales Books of 2013

      5 Best Sales Books of 2013

      2013 was a banner year for great sales books. Here are my picks for the best of the best.

      Last month, I posted the 5 Most Inspirational Books of 2013. Those books provide a foundation for success but (as most of you already realize), it's your ability to sell that will determine if you're truly success.

      With that in mind, here are the best of the best sales books that were published last year. All of them are "must reads" for anyone serious about making serious money in business.

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      Mentions: Perry Marshall
    3. 4 Things All Decision-Makers Want

      4 Things All Decision-Makers Want

      Decision-makers are more demanding than ever before because they've got more options.

      When it comes right down to it, decision-makers--regardless of job title or where they work--all want the same four things from you:

      1. Save me time. I could dig around on the web and learn all about your product area, and make a decision based upon that research. However, I've got other demands on my time that require my specific expertise, so don't burden me with information.

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    4. Nailing the Convenience Factor in Customer Service

      Nailing the Convenience Factor in Customer Service

      Companies must invest in technology to develop services that customers won't remember ever living without

      Amazon.com, the self-proclaimed world's most customer-obsessed online retailer, has unveiled a game-changing customer service offering called Mayday. And although it has nothing to do with the company's much-hyped plan for using drones to deliver packages, it, too, is all about convenience.

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      Mentions: Google Amazon.com
    5. Best Second Acts of 2013

      Best Second Acts of 2013

      Not content with just one hit, these famous entrepreneurs went back to the drawing board this year to launch new ventures.

      The entrepreneurs on the following list have several things in common: they're rich (mostly millionaires, and a few billionaires), they're powerful (we're talking the heads of some Fortune 500 companies, here), and they can't sit still for a second.

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    6. How to Increase Customer Loyalty

      How to Increase Customer Loyalty

      Not only are loyal customers “conversion-friendly” but also have the ability to generate additional business from a slew of new customers.  They are likely to be brand ambassadors and influence others to purchase from your company.  These days, word-of-mouth referrals are more prevalent because consumers are prone to sharing their opinions on public forums and social media websites.  And, did I mention that these referrals are free marketing?

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    7. 3 Bootstrapping Rules to Live By

      3 Bootstrapping Rules to Live By

      Cash the VC check, but spend it wisely and act like the startup you are.

      Successful startups are often the most innovative, efficient, and scrappy companies around. They have to be. What makes leading a startup so special is that you're making magic happen, most likely on the cheap. And when you have no money, you have no choice but to make the smartest decisions with the limited resources at your disposal.

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      Mentions: Starbucks
    8. Hopes Are High For Shops On 'Small Business Saturday' - Cbs Local

      Hopes Are High For Shops On 'Small Business Saturday' - Cbs Local

      MINNEAPOLIS (WCCO) – The Black Friday holiday shopping blitz has now stretched into a four-day shopping excursion. For mom and pop stores, the competition is bigger than ever. Sara Moulton spent Small Business Saturday shopping at one of her local ...

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    9. Small but mightly: Business owners, shoppers recognize local outlets

      Small but mightly: Business owners, shoppers recognize local outlets

      With Black Friday and Cyber Monday representing how much bigger commerce is getting, local shoppers and business owners were reminded Saturday of the customer service and community stewardship small, local stores provide. "Small Business Saturday" wa

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    3025-3048 of 3119 « 1 2 ... 124 125 126 127 128 129 130 »
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