1. Articles in category: Customer Experience

    2977-3000 of 3119 « 1 2 ... 122 123 124 125 126 127 128 129 130 »
    1. The Case for Hierarchy

      The Case for Hierarchy

      As Stanford GSB professor Bob Sutton explains in a recent essay, there are plenty of positives to be found in traditional organizational structures.

      There's a reason every politican claims to be an enemy of bureaucracy and red tape.

      They frustrate everyone, whether you lead or follow, or whether you encounter them at the airport or in the office. Conventional wisdom says that hierarchies strain creativity and inhibit decision-making.

      Why Hierarchy Is (Often) Good and Necessary
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    2. A 5-Point Plan for Making the Most of Customer Complaints

      A 5-Point Plan for Making the Most of Customer Complaints

      Disappoint them twice and, um, you won't disappoint them again.

      Why isn't it working? How can you fix this? Who can solve my problem?

      By the time a customer asks these questions, chances are you've already lost them. Anyone who's wasted time or money trying to right a wrong is less likely to buy from you again and probably won't recommend your brand to others. That's the bad news.

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      Mentions: Barry Moltz
    3. How to Control Payroll Costs

      How to Control Payroll Costs

      Your employees are a key asset in keeping your business running smoothly, but they’re not an insignificant business expense. Here are few strategies for controlling your payroll costs without shortchanging your staff, limiting your growth potential, or jeopardizing customer service.

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    4. For Retailers, The Grinch Didn't Quite Steal Christmas

      For Retailers, The Grinch Didn't Quite Steal Christmas

      Sales during the 2013 holiday season were up nearly 3 percent, though foot traffic decreased by almost 15 percent.

      Retailers were left a bit disappointed during the 2013 holiday shopping season, initial data shows.

      According to retail industry research firm ShopperTrak, U.S. consumers spent $265.9 billion at stores during November and December 2013, a mere 2.7 percent increase in sales from 2012's holiday season. The increase is just below the 3 percent growth between 2011 to 2012.

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    5. Will Your Customer Service Team Grab Headlines This Year?

      Will Your Customer Service Team Grab Headlines This Year?

      Many companies made news during the holidays for their service--in ways both good and bad. Here are the questions you need to address to ensure you're addressing customers' needs.

      Let’s talk about the headlines that dominated the holidays this year. There were plenty about wig-dropping stampedes for door-buster sales. But almost all of the biggest stories--although varying in details and concerning a range of disparate companies--were about service.

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    6. Taking a Vacation Is Part of Your Job

      Taking a Vacation Is Part of Your Job

      Stop feeling guilty about getting away. Taking time to recharge isn't an indulgence, it's as essential.

      Many business owners wear their lack of vacation time as a badge of honor. Others take time off only to spend half their vacations feeling guilty for being away from their businesses.

      Either way, the relationship between entrepreneurs and vacations is often a fraught one.

      You’re a Long-Distance Athlete Putting the Principle Into Practice
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      Mentions: London Y Combinator
    7. 6 Tips for Becoming a Credible Expert

      6 Tips for Becoming a Credible Expert

      Being an expert can help you grow business. But you have to have credibility to succeed. Here Inc. columnists share how to be taken seriously.

      The business world is more competitive than ever. Companies are looking for every advantage to gain a following. They are using content marketing and digital distribution to bombard prospects with tons of information both true and false. You need to find new ways to stand out and gain credibility as an expert in a meaningful way.

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    8. From Lumberyards to Hot Dogs: How One Growth Company Brings On New Talent

      From Lumberyards to Hot Dogs: How One Growth Company Brings On New Talent

      You can shorten the distance between making a great hire and achieving optimum performance. Here's how.

      Studies show a strong connection between three critical talent metrics--productivity, retention, and engagement--and how well a company addresses “onboarding,” the orientation and socialization that employees receive during their first 90 days on the job.

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    9. 4 Customer-Relationship Management Systems for Small Businesses

      4 Customer-Relationship Management Systems for Small Businesses

      Does your small business routinely seek customers for large projects? Does it sell particular products or solutions to clients on an ongoing basis? In either case, a customer-relationship management system may be an ideal way to keep track of your clients and prospects.

      In general, CRM software helps you track people’s contact information, correspondence with your company, and purchase histories in one location. It can also alert you to follow-up steps.

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    10. How to pinpoint the best hire for each stage in the business life cycle

      How to pinpoint the best hire for each stage in the business life cycle

      A startup in the development stage needs to hire a very different type of person than does a growth company aiming for maturity. Here's how to match your next hire to your company's unique stage in the business life cycle.

      During my early years as a recruiter, I worked largely with entrepreneurial companies desperately seeking people who could help the company grow. What I learned along the way is that no one personality, philosophy, or pedigree is an obvious choice for all growing startups.

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    11. Refocus on customer for small business success

      Refocus on customer for small business success

      A New Year always makes us feel like we can start things all over or improve things to get more out of life. And as small business entrepreneurs we want to improve the bottom line. I have several ideas that might help your business earn more profits in the New Year. And my ideas are wrapped around the same subject that I consider to be the root of business success: Customers! Customers! Customers!

      It's amazing how many businesses forget this important part of business development. You have to be able to get customers, and keep them coming back. And hope that they liked you well enough to spread the good word about your business ...

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      Mentions: Pittsburgh
    2977-3000 of 3119 « 1 2 ... 122 123 124 125 126 127 128 129 130 »
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