1. Articles from Vanessa Merit Nornberg

    1-24 of 98 1 2 3 4 »
    1. 3 Crucial Things Your Employees Would Tell You If You Asked

      3 Crucial Things Your Employees Would Tell You If You Asked

      When I opened Metal Mafia 12 years ago I believed deeply that our employees would be our strongest assets and I made sure that we treated them like gold. I literally tried to give my staff the very best of everything I could. They never had to take work home, they were well paid, their health insurance was 100% covered, their vacation time resembled that of European companies, they had access to a 401K with an annual company match, and if they worked diligently, they could receive bonuses for both short and long term milestones reached. These were all things ...

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    2. 7 Basic Grammar Mistakes That Make Customers Cringe

      7 Basic Grammar Mistakes That Make Customers Cringe

      Spellcheck and grammar check can be a lifesaver for some people, but now that auto-correct is running the world, you may still be sending out correspondence that is riddled with errors. As Jeffrey Gitomer said, "Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control. " If you make any of these grammar mistakes, you are likely giving your customers the wrong impression. Lose vs. Loose.

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    3. 3 Foolproof Ways to Avoid Turning Customers Off

      3 Foolproof Ways to Avoid Turning Customers Off

      No potential customer likes to hear that he can't have what he wants. But it's not just outright refusals to a client that sour customer relations, it's the ways companies and their sales teams subtly tell customers "no" throughout the sales process. Finding a way to create opportunities instead of obstacles and to give customer interactions a positive spin opens the door to better client relationships and stronger sales.

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    1-24 of 98 1 2 3 4 »
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