1. How an Indian Startup is Using Customer Service to Edge out the Competition

    How an Indian Startup is Using Customer Service to Edge out the Competition

    Designhill offers customers 100 percent refunds on its logo-design service, no questions asked.

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  1. Categories

    1. Marketing & Sales:

      Customer Experience, Email Marketing, Marketing, Sales
    2. Finance & Accounting:

      Accounting, Crowdfunding, Finance, Venture Capital
    3. Human Resources & Personnel:

      Health Insurance, Hiring, Personnel & HR
    4. Technology:

      Apps, Mobile, Technology
    5. Social Media:

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    6. Entrepreneurs:

      Entrepreneur, Family Business, Small Business Ownership, Small Business Saturday, Start-ups
    7. Politics:

      Election, Executive, Judicial, Legislative
    8. Self Help:

      Happiness, Self Improvement
  2. Quotes

    1. Creating trust has been a challenge from day one.
    2. Rahul is right to zero-in on the importance of trust in positive customer relationships, especially for a company like Designhill, which is pairing customers with service providers.
    3. Handing off a client to work with just anyone is a risky proposition.
    4. Design is tricky since it's inherently subjective.
    5. Our objective is to serve before we earn.
  3. Topics Mentioned

  4. Authors