1. Let Someone Else Ship Your Stuff

    Let Someone Else Ship Your Stuff
    From Julie Bawden-Davis: Today clients rave about Andrew Simmons's customer service, but not long ago disgruntled buyers plagued him. “Five years ago, my customers hated me—some even threatened to hunt me down,” said the entrepreneur, whose Seattle-based holding company, Six Shooting Stars, carries a variety of software for the arts-and-crafts business, including a best-selling beading program. While buyers weren't upset about the quality of his products, they became incensed about not receiving them. “In addition to the U.S., I ship overseas, and 50 percent of my packages were vanishing,” said Simmons, who even opened his own warehouse to combat the shipping problem, which he ran from 2004 to 2007. “Unfortunately, managing the shipping facility ended up causing more problems than it was worth, and the overhead was high,” he said. “The happiest day of my life was when I shut the warehouse down and started outsourcing ...
    Read Full Article
  1. Categories

    1. Marketing & Sales:

      Customer Experience, Email Marketing, Marketing, Sales
    2. Finance & Accounting:

      Accounting, Crowdfunding, Finance, Venture Capital
    3. Human Resources & Personnel:

      Health Insurance, Hiring, Personnel & HR
    4. Technology:

      Apps, Mobile, Technology
    5. Social Media:

      Facebook, Foursquare, Google+, Instagram, LindedIn, Pinterest, Snapchat, Twitter, Yelp
    6. Entrepreneurs:

      Entrepreneur, Family Business, Small Business Ownership, Small Business Saturday, Start-ups
    7. Politics:

      Election, Executive, Judicial, Legislative
    8. Self Help:

      Happiness, Self Improvement
  2. Quotes

    1. Five years ago, my customers hated me—some even threatened to hunt me down.
    2. In addition to the U.S., I ship overseas, and 50 percent of my packages were vanishing.
    3. For small businesses, the benefits of order fulfillment are many.
    4. Having the ordering and shipping running on autopilot frees me up to tap into my creativity to develop and market new products.
    5. The response on Kickstarter to the Glif blew us away.
    6. Stuffing bubble mailers on the weekend and taking bags of mail to the post office was a tedious time-suck, and we soon realized that we'd reached critical mass as to what we could do ourselves in terms of shipping.
    7. By the time the Glifs were rolling off the assembling line and getting packaged, it was the second week in December, and we had 7,000 orders to fulfill immediately.
    8. I couldn't disappoint my customers, so the plan was to check orders regularly and mail them at the nearest post office.
  3. Topics Mentioned

  4. Authors