1. 10 Things Small Business Owners Need to Know

    10 Things Small Business Owners Need to Know

    America’s Small Business Development Centers recently released its America’s Voice on Small Business survey, conducted with millennial expert Jason Dorsey and the Center for Generational Kinetics. The survey looked at millennials and their entrepreneurial aspirations and challenges. Some key findings: You can check out the white paper here. And be sure to look at the infographic below. CouponFollow just released a fascinating report on millennial shopping behaviors.

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    1. An online return is a critical moment in the customer journey. Retailers have an opportunity to impress and delight customers. If retailers can meet these high expectations, they can use returns to improve customer satisfaction, inspire loyalty and fuel new revenue streams.
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